Privacy Policy
Last updated: May 1, 2025
MySubTracker (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use MySubTracker.
Information We Collect
- Account information: When you create a MySubTracker account, we collect your name, email address, company name, and billing information.
- Contractor data: Information you enter about your contractors, including contact details, document metadata, and compliance records.
- Uploaded documents: Files you upload to MySubTracker, such as W9s, insurance certificates, and licenses, which are stored encrypted on our servers.
- Usage data: Information about how you use the service, including feature usage, login times, and browser type, to help us improve the product.
How We Use Your Information
- To operate and provide the MySubTracker service, including document storage, expiration tracking, and automated reminders.
- To communicate with you about your account, including billing, product updates, and security notices.
- To improve the product by analyzing usage patterns and user feedback.
- To comply with legal obligations and enforce our Terms of Service.
How We Share Your Information
- We do not sell your personal information or your contractor data to third parties.
- We share data with trusted service providers (such as AWS for hosting and Stripe for billing) only as necessary to operate the service, under strict confidentiality agreements.
- We may disclose information if required to do so by law or in response to valid legal process.
- In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and we will notify you before that occurs.
Data Security
- All data is encrypted at rest using AES-256 and in transit using TLS 1.3.
- MySubTracker is hosted on Amazon Web Services (AWS), which maintains SOC 2, ISO 27001, and other security certifications.
- Access controls limit which team members can view, upload, or modify data.
- We conduct regular security reviews and monitor for unauthorized access.
Data Retention
- We retain your account data for as long as your account is active, or as needed to provide services.
- When you delete a contractor, document, or account, the data is removed from our systems within 30 days.
- Backup copies may persist for up to 90 days after deletion for disaster recovery purposes.
Your Rights
- You may access, correct, or delete your personal information at any time through your account settings.
- You may request an export of your data by contacting us.
- You may close your account at any time, which will delete all associated data.
- California residents have additional rights under the CCPA. Contact us for more information.
Cookies
- MySubTracker uses essential cookies to maintain your session and keep you logged in.
- We use analytics cookies (such as aggregated usage data) to understand how the product is used. You can opt out using your browser settings.
- We do not use advertising or tracking cookies.
Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice in the app.
- Your continued use of MySubTracker after changes become effective constitutes your acceptance of the updated policy.
Contact Us
- If you have questions or concerns about this Privacy Policy, please contact us through our Contact page at mysubtracker.com/contact.